Refund & Return Policy
At OTP Fashion, customer satisfaction is our #1 priority! We want you to be happy with your purchase, and we will do everything we can to ensure that for you.
At this time, we do not accept returns of any kind. If your item(s) does not meet your expectations, you can keep it, and we will give you store credit in the same amount of your original item(s) to purchase another item from our store.
If you are unhappy with your item(s) and would like to go through the refund process for store credit, follow the following steps:
1. Contact us via our e-mail, firstname.lastname@example.org, or our Contact Us page on our site
2. Let us know that you are unhappy with your item(s). We will ask you why, (sizing, wrong color, wrong item, etc.) and ask for photo proof of the issue.
3. If your issue is confirmed, we will give you store credit in the amount of the unsatisfactory item(s), and you will be able to purchase another item, either in a different size or a different item entirely, as long as it is equal or lesser to the monetary value of your store credit.
If you would like to purchase something that is more expensive than the amount of your store credit, you can pay the difference at checkout.
***Keep in mind that unexpected delivery times are not a valid reason for receiving store credit. All customers have the ability to view our shipping policy, which includes average delivery times, before they order (see FAQ page).
OTP Ambassador Refunds & Returns:
As mentioned on the sign-up page for ambassadors, any free item(s) you receive during your time in the program can not be returned and are not eligible for store credit.
You may cancel your membership at anytime between the 4-month periods for which you are subscribed. You cannot, however, receive a refund for any prior 4-month periods, as is additionally stated on our ambassador sign-up page before you join.